To automate manual processes, streamline workflows or create better experiences for customers, software programs can aid businesses in saving money, decrease human error and increase profits. But, with the many types of business software on the market, choosing the right suite for your requirements can be overwhelming.
Small and medium-sized companies (SMBs) can benefit from free and low-cost alternatives to business suites that are branded, like LibreOffice and Google Docs. These suites typically include accounting tools, office productivity tools, project management and communication systems. For larger businesses, there are enterprise resource planning (ERP) solutions that come with more advanced features like inventory management and global reporting.
Customer support tools such as live chats, co-browsing and even co-browsing can help businesses to resolve customer issues faster and increase levels of satisfaction and retention. Some of these tools, like Help Scout and Zendesk, are connected to other business applications to visit the site provide a more complete experience for customers.
Plutio is a contract management program that helps businesses keep track of ongoing projects. It does this by aggregating pertinent information into one screen, which makes it simple to browse and review. For instance users can see the progress of projects, billable time and paid invoices at the click of a button.
A growing number of younger customers are requesting customized products and services which means that companies have to adjust their marketing strategies. CRM tools help businesses better understand their customers’ needs and help them tailor their products. These tools can be used to study sales trends and market conditions.
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